Shipping policy

Shipment Processing Times

All Orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your Order, we will contact you via email. Your order may still be being processed if you have not received your second confirmation email with a tracking number.

Shipping Rates & Delivery Estimates

Shipping charges for your orders will be calculated and displayed at checkout. Cost varies by size, weight, and shipping location and will be auto-generated by Shopify. Shipping charges will be based on the standard shipping rate, express will not be available.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

Kohai ships to addresses only within the USA.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Kohai is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes).

Damages

Kohai is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Contact Us

If you have any questions about this Shipping Policy, You can contact us by sending us an email: hey@kohai.shop